Shipping of your package
Packages are generally dispatched within 5 days after receipt of payment. They are shipped, for the European Union via Bpost, with a tracking number and delivered without signature. Packages may also be shipped via UPS or FEDEX and delivered against signature. Please contact us before choosing this method of delivery as it incurs additional costs. Whichever shipment choice you make, we will provide you with a link to track your package online.
For shipments outside of the European Union, we will ship your order to UPS or FEDEX by air mail to ensure the fastest and most secure delivery.
Shipping fees include preparation and packaging costs as well as postage. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are appropriately sized and your items are properly protected according to the recommendations of our partners.
Can I track my package?
Yes, on https://track.bpost.cloud/ you can check the status of your delivery. To search for your shipment, you can use the barcode or reference that bpost or we have sent you. You have received it by sms and/or e-mail, via the notice of passage that your letter carrier left in your mailbox, or on any other communication from our services. Make sure you specify the complete barcode.
In your absence a calling card is left in your mailbox (your mailbox must be accessible). It will allow you to pick up your shipment at the indicated relay point or will give you the terms of the second delivery.
If you have opted for an express delivery, or if you are part of the countries for which we use air transport, we invite you to consult the website of this service provider's shipment tracking:
UPS
https://www.ups.com/be/en/services/tracking/information.page?loc=en_BE
FEDEX
https://www.fedex.com/en-fr/tracking.html
DHL
https://www.dhl.be/exp-en/express/tracking.html
Will I be kept informed of the delivery date?
Yes, you will be informed of the delivery date and its follow-up. We invite you to consult, if you consider it necessary, the website of the carrier, our service provider, used for your order.
What happens if I am absent when the delivery company comes?
In your absence, a delivery notice will be left in your mailbox.
This notice will allow you to pick up your shipment at the indicated relay point or/and will give you the terms of the second delivery.
If you encounter the slightest difficulty, we invite you to contact us during the opening hours of our offices.
Where do we deliver and what are the costs?
As our digitalized version of our company HUGO NEUMANN, with the opening of this online sales site, LIGHT PASSION, we have decided to focus our efforts and services on the European community. Our friends from Great Britain are welcome. We do not forget our Swiss friends and the beautiful Principality of Monaco.
This being, of course, the beginning of a new chapter which, thanks to your trust, will only grow to offer the same offers on a more global market, while remaining and keeping our soul of a family company close to you.
Delivery is offered as soon as your purchases reach the sum of 150€,
If you do not reach this amount, we will ask you to contribute to the shipping costs at the rate of :
EC countries: 15 EUR
Except for the following countries :
Ireland: 40€ or free from 400€ purchase.
Italy: 30€ or free from 300€ purchase.
Latvia: 40€ or free for purchases over 400€.
Liechtenstein: €50 or free for purchases over €400.
Principality of Monaco: 25€ or free for every 400€ purchased.
Portugal: 40€ or free for purchases over 400€.
Romania: €50 or free for orders over €500.
Czech Republic: 25€ or free for purchases over 400€.
Slovakia: 25€ or free for purchases over 400€.
Slovenia: €25 or free for purchases over €400.
Switzerland: 25€ or free for purchases over 400€.
Lithuania: 50€ or free for purchases over 500€.
Vatican : 25€ or free for purchases over 400€.
For other countries, we invite you to contact us so that we can make you a price offer, the most interesting, with express transport.